Product Photography and Videography

Terms and Conditions for Basic Product Photography and Videography Package

1. Service Description: The Basic Product Photography and Videography Package, priced at $349.99,  includes eight white background product images, one 30-second HD lifestyle product video, 360-degree product photography, use of props and lighting, product showcase with models/actors, five revisions, video shoot set with limited location options, professional video editing, and packaging photography. This package provides post-product support, but does not include voiceovers, animations, A+ content images, lifestyle images, social media content packages, or outdoor video shoots.
2. Shipping to Warehouse: The customer is responsible for shipping the product to our designated shipping warehouse. Any additional shipping costs incurred will be the customer’s responsibility.
3. Customer Information Form: After payment, the customer will be required to complete a detailed form outlining their requirements. It is imperative that this form be filled out meticulously, as no additional services or changes will be provided that are not specified in the form.
4. Revisions: The package includes five revisions based on the initial requirements submitted by the customer. Additional revisions will be charged at $5 per revision. The form will include a section titled “Possible Revisions in the Project” where customers must specify any potential changes they might request after the initial delivery.
5. Cost of Additional Revisions: Should the final delivery of photos and videos not meet the customer’s requirements as per the filled form, additional revisions will be available at the stated cost.
6. Exclusions: The package does not cover voiceovers, animations, A+ content images, lifestyle images, social media content packages, or outdoor video shoots.
7. Payment: Full payment is required before commencement of the service. The service fee is non-refundable except as provided under the refund policy.
8. Refund Policy: In the event of non-delivery or delivery of a service not meeting the specifications stated in the customer’s completed form, the customer may be eligible for a partial refund. The amount of the refund will be at the discretion of the service provider, based on the extent of the service that was delivered. Once the customer’s products have arrived at our warehouse and production has commenced, no refunds will be issued. We commit to editing and adjusting the final deliverables to align with the customer’s initial requirements as specified in the completed information form. Any requests for elements or features that exceed the originally agreed-upon scope will not be eligible for refund. If the customer demands additional services beyond those specified initially, these will be subject to additional charges, and no refunds will be provided for such requests.
9. Intellectual Property: Upon final payment, the customer will hold ownership of the final product images and video. However, we reserve the right to use all work for our portfolio and promotional purposes unless explicitly agreed otherwise with the customer.
10. Turnaround Time and Delivery: The expected turnaround time for the project will be communicated to the customer following the receipt of the product and the completed form. The customer will be notified of any delays promptly.
11. Liability: We are not responsible for any damage to the product during shipping to or from our warehouse, or for the loss of goods.
12. Changes to Terms and Conditions: We reserve the right to modify these terms and conditions without prior notice. All changes will be effective immediately unless otherwise stated.

Acknowledgment
By proceeding with payment, the customer acknowledges and agrees to the terms and conditions set forth herein.

Updated at 2/4/2024. Any updates in the policy will emailed to the customers already subscribed to our services.

Terms and Conditions for Advanced Product Photography and Videography Package

1. Service Description: The Advanced Product Photography and Videography Package, priced at $549.99, includes the following services: eight white background product images, one 30-second HD lifestyle product video, 360-degree product photography, use of props and lighting, models/actors with English voiceover for the video, unlimited revisions, video shoot set with limited location options, professional video editing, packaging photography, post-product support, A+ content images, and lifestyle images. This package includes voiceovers but does not include animations, social media content packages, or outdoor video shoots.
2. Product Shipping: Customers are responsible for shipping their products to our designated shipping warehouse. If additional shipping costs arise, the customer will be required to cover these expenses.
3. Refund Policy: Once the customer’s products have arrived at our warehouse and production has commenced, no refunds will be issued. We commit to editing and adjusting the final deliverables to align with the customer’s initial requirements as specified in the completed information form. Any requests for elements or features that exceed the originally agreed-upon scope will not be eligible for refund. If the customer demands additional services beyond those specified initially, these will be subject to additional charges, and no refunds will be provided for such requests.
4. Revisions: This package offers unlimited revisions within the scope of the customer’s original requirements as detailed in the completed information form. Revisions requested that introduce new elements or concepts not originally specified will be subject to additional charges.
5. Voiceovers: The package includes English voiceovers by models/actors. The script for the voiceover must be provided by the customer or agreed upon during the initial consultation.
6. Exclusions: The package excludes animations, social media content packages, and outdoor video shoots. Should these services be required, the customer should contact us for a custom quote.
7. Payment: Full payment is required before the commencement of services. Payment is non-refundable once the products arrive at our warehouse and work has started, except as provided under the refund policy.
8. Intellectual Property Rights: Upon full payment, the customer will own the final images and video. However, we reserve the right to use any work for our portfolio and promotional purposes, unless otherwise agreed upon with the customer in writing.
9. Turnaround Time and Delivery: Expected turnaround time for the project will be communicated after the receipt of the product and completion of the customer’s information form. Any potential delays will be communicated promptly.
10. Liability: We are not liable for any damage to products during shipping to or from our warehouse, nor for the loss of goods.
11. Changes to Terms and Conditions: We reserve the right to modify these terms and conditions at any time. Customers will be notified of any significant changes.

Acknowledgment
By proceeding with payment, the customer acknowledges and agrees to the terms and conditions set forth herein.

Updated at 2/4/2024. Any updates in the policy will emailed to the customers already subscribed to our services.