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UK Office:
Office 1276 182-184 High Street North East
Ham London E6 2JA
China Office:
Xiangshan District, Guilin, Guangxi

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Product Souring
Product photography and videography
Inspection and Quality Assurance
Sample product inspection
Supplier Management
Dropshipping Supply Chain

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Terms and Conditions for Advanced Product Photography and Videography Package

Service Description: The Advanced Product Photography and Videography Package, priced at $549.99, includes the following services: eight white background product images, one 30-second HD lifestyle product video, 360-degree product photography, use of props and lighting, models/actors with English voiceover for the video, unlimited revisions, video shoot set with limited location options, professional video editing, packaging photography, post-product support, A+ content images, and lifestyle images. This package includes voiceovers but does not include animations, social media content packages, or outdoor video shoots.
Product Shipping: Customers are responsible for shipping their products to our designated shipping warehouse. If additional shipping costs arise, the customer will be required to cover these expenses.
Refund Policy: Once the customer’s products have arrived at our warehouse and production has commenced, no refunds will be issued. We commit to editing and adjusting the final deliverables to align with the customer’s initial requirements as specified in the completed information form. Any requests for elements or features that exceed the originally agreed-upon scope will not be eligible for refund. If the customer demands additional services beyond those specified initially, these will be subject to additional charges, and no refunds will be provided for such requests.
Revisions: This package offers unlimited revisions within the scope of the customer’s original requirements as detailed in the completed information form. Revisions requested that introduce new elements or concepts not originally specified will be subject to additional charges.
Voiceovers: The package includes English voiceovers by models/actors. The script for the voiceover must be provided by the customer or agreed upon during the initial consultation.
Exclusions: The package excludes animations, social media content packages, and outdoor video shoots. Should these services be required, the customer should contact us for a custom quote.
Payment: Full payment is required before the commencement of services. Payment is non-refundable once the products arrive at our warehouse and work has started, except as provided under the refund policy.
Intellectual Property Rights: Upon full payment, the customer will own the final images and video. However, we reserve the right to use any work for our portfolio and promotional purposes, unless otherwise agreed upon with the customer in writing.
Turnaround Time and Delivery: Expected turnaround time for the project will be communicated after the receipt of the product and completion of the customer’s information form. Any potential delays will be communicated promptly.
Liability: We are not liable for any damage to products during shipping to or from our warehouse, nor for the loss of goods.
Changes to Terms and Conditions: We reserve the right to modify these terms and conditions at any time. Customers will be notified of any significant changes.

Acknowledgment
By proceeding with payment, the customer acknowledges and agrees to the terms and conditions set forth herein.

Updated at 2/4/2024. Any updates in the policy will emailed to the customers already subscribed to our services.

Terms and Conditions for Basic Product Photography and Videography Package

Service Description: The Basic Product Photography and Videography Package, priced at $349.99, includes eight white background product images, one 30-second HD lifestyle product video, 360-degree product photography, use of props and lighting, product showcase with models/actors, five revisions, video shoot set with limited location options, professional video editing, and packaging photography. This package provides post-product support, but does not include voiceovers, animations, A+ content images, lifestyle images, social media content packages, or outdoor video shoots.
Shipping to Warehouse: The customer is responsible for shipping the product to our designated shipping warehouse. Any additional shipping costs incurred will be the customer’s responsibility.
Customer Information Form: After payment, the customer will be required to complete a detailed form outlining their requirements. It is imperative that this form be filled out meticulously, as no additional services or changes will be provided that are not specified in the form.
Revisions: The package includes five revisions based on the initial requirements submitted by the customer. Additional revisions will be charged at $5 per revision. The form will include a section titled “Possible Revisions in the Project” where customers must specify any potential changes they might request after the initial delivery.
Cost of Additional Revisions: Should the final delivery of photos and videos not meet the customer’s requirements as per the filled form, additional revisions will be available at the stated cost.
Exclusions: The package does not cover voiceovers, animations, A+ content images, lifestyle images, social media content packages, or outdoor video shoots.
Payment: Full payment is required before commencement of the service. The service fee is non-refundable except as provided under the refund policy.
Refund Policy: In the event of non-delivery or delivery of a service not meeting the specifications stated in the customer’s completed form, the customer may be eligible for a partial refund. The amount of the refund will be at the discretion of the service provider, based on the extent of the service that was delivered. Once the customer’s products have arrived at our warehouse and production has commenced, no refunds will be issued. We commit to editing and adjusting the final deliverables to align with the customer’s initial requirements as specified in the completed information form. Any requests for elements or features that exceed the originally agreed-upon scope will not be eligible for refund. If the customer demands additional services beyond those specified initially, these will be subject to additional charges, and no refunds will be provided for such requests.
Intellectual Property: Upon final payment, the customer will hold ownership of the final product images and video. However, we reserve the right to use all work for our portfolio and promotional purposes unless explicitly agreed otherwise with the customer.
Turnaround Time and Delivery: The expected turnaround time for the project will be communicated to the customer following the receipt of the product and the completed form. The customer will be notified of any delays promptly.
Liability: We are not responsible for any damage to the product during shipping to or from our warehouse, or for the loss of goods.
Changes to Terms and Conditions: We reserve the right to modify these terms and conditions without prior notice. All changes will be effective immediately unless otherwise stated.

Acknowledgment
By proceeding with payment, the customer acknowledges and agrees to the terms and conditions set forth herein.

Updated at 2/4/2024. Any updates in the policy will emailed to the customers already subscribed to our services.

Terms and Conditions for Factory Audit Service

Service Overview: The Factory Audit Service encompasses a comprehensive review of the factory’s Quality Management System (QMS) documentation, production processes, quality control and assurance protocols, product testing procedures, non-conformance and corrective actions, labor practices including number of employees and working conditions, supply chain management, environmental management system, waste management, emissions and discharges, resource use and efficiency, supply chain security, supplier and subcontractor management, ethical business practices, and sustainability practices.
Audit Scope: The audit will be conducted according to the client’s specifications and the auditor’s professional standards to provide a detailed assessment of the factory’s compliance with the stated categories.
Payment Terms: The service is charged at a daily rate of $379.99. Full payment must be made in advance to secure the booking for the audit service.
Cancellation Policy: Cancellations made more than 48 hours before the scheduled audit date will not incur a fee. For cancellations less than 48 hours in advance, a 50% cancellation fee of the daily rate will be charged. For cancellation before 48 hours will incur 30% operational costs.
Refund Policy: There are no refunds once the audit has started. If the client decides to stop the audit for any reason after it has begun, no refund will be provided for the remainder of the day or subsequent booked days.
Liability Limitation: We are not responsible for any actions taken as a result of the audit findings. Our service provides an objective assessment and does not assume liability for the operational practices of the factory.
Audit Report: A detailed audit report will be provided after the service’s completion. This report will summarize the findings and may include recommendations for improvement.
Client Responsibilities: The client is responsible for ensuring the factory is informed and prepared for the audit according to the agreed-upon schedule.
Intellectual Property: The audit report and any related documentation are the property of the client upon full payment of the service. We reserve the right to use anonymized data from the audit for statistical purposes and service improvement.
Confidentiality: All information obtained during the audit will be kept confidential and will not be disclosed to any third party without the client’s consent.
Dispute Resolution: Disputes arising from this service shall be resolved through negotiation and, if necessary, arbitration according to the laws of the jurisdiction where the service was provided.
Changes to Terms and Conditions: We reserve the right to change these terms and conditions at any time. Significant changes will be communicated to clients with pending service bookings.
Limitation of Responsibility: The results of the factory audit are based on the findings at the time of the audit and do not guarantee future compliance or performance of the factory. We are not responsible for any decisions or actions taken by the client based on the audit report.

Acknowledgment

By commissioning the Advanced Product Inspection Service, the client agrees to the terms and conditions outlined above. The client acknowledges their understanding of the service’s scope, and recognizes the terms and conditions.

Updated: 2/4/2024

Terms and Conditions for Pre-Shipment Inspection Service

Service Overview: This Pre-Shipment Inspection Service is provided at a daily rate of $179.99 and includes visual inspection, quantity verification, packaging inspection, dimensional and weight checks, functionality testing, safety and compliance checks, labeling and marking verification, workmanship quality check, barcode scan testing, product compliance documentation check, sample collection, random checking, and a detailed inspection report.
Inspection Standards: The inspections conducted will adhere to the ANSI/ASQ Z1.4 (MIL-STD-105E) standards, ensuring that products meet the highest quality and compliance levels before shipment.
Scheduling and Availability: Inspections are scheduled on a per-day basis. Clients must book in advance to secure the availability of our inspectors. The service day constitutes an 8-hour workday unless otherwise specified.
Payment Terms: Full payment for the inspection service is required in advance to secure the booking. The fee covers one day of inspection services and the subsequent detailed inspection report.
Cancellation Policy: If the client cancels the inspection service less than 48 hours before the scheduled date, a cancellation fee of 60% of the daily rate will apply. Cancellations made more than 48 hours in advance will incur 30% operational costs.
Refund Policy: Once the inspection service has commenced, the fee becomes non-refundable. If the service is interrupted or cannot be completed due to circumstances beyond our control, a pro-rated refund may be considered based on the portion of the service that was delivered.
Client Responsibilities: The client is responsible for ensuring that the products are ready for inspection at the agreed-upon time and location. Failure to do so may result in rescheduling and potential additional costs.
Inspection Report: A detailed inspection report will be provided following the completion of the service. The report will include findings and any recommendations for corrective actions if necessary.
Liability Limitations: Our liability for any errors or omissions in the inspection process is limited to the cost of the service paid by the client. We are not liable for any indirect losses or damages.
Intellectual Property: All inspection reports and documentation produced as a result of the inspection service are the property of the client, although we reserve the right to use anonymized data for statistical and quality improvement purposes.
Confidentiality: We maintain strict confidentiality of all client information and inspection results, which will not be disclosed to third parties without the client’s explicit consent.
Dispute Resolution: Any disputes arising from the service will be settled through negotiation, and if necessary, through arbitration or legal proceedings in accordance with the laws of the jurisdiction where the service was provided.
Changes to Terms and Conditions: We reserve the right to modify these terms and conditions without prior notice. Clients will be notified of any significant changes before their scheduled inspection date.
Limitation of Responsibility: We are not responsible for any consequences that may arise from the results of the inspection. Our service is to provide an objective assessment based on the inspection standards ANSI/ASQ Z1.4 (MIL-STD-105E). No refunds will be issued in the event that the inspection results in a failure of the product to meet specified standards or requirements.

Acknowledgment

Updated: 2/4/2024

5 Terms and Conditions for Advanced Supply Chain Service

Service Description: The Advanced Supply Chain service provides comprehensive support for dropshipping businesses, including product sourcing, supply chain setup, package handling at $1.50 per package, free storage for the first two months, re-packaging, label removing, customs clearance, express shipping to the USA, UK, CA, EU, and AU, tracking information for unlimited packages, 24/7 dedicated customer support, and brand packaging customization. This service is crafted to enhance the efficiency and effectiveness of dropshipping operations.
Service Fee: The monthly service fee is $159.99. This fee is non-refundable under any circumstances. Clients with concerns about product and shipping costs are encouraged to utilize our product sourcing service before subscribing. For more details, visit https://services.topchinasourcing.com/product-sourcing/.
No Refund Policy: The service fee is strictly non-refundable. If a customer has not conducted product sourcing in advance and finds that product prices and shipping costs exceed their target, no refund will be provided.
Order Management and Tracking: Details and tracking IDs for packages will be communicated through a file-sharing system until our platform integration software is operational.
Storage: Two months of free storage are provided upon commencement of the service. This offer is not renewed with consecutive monthly payments. Resuming the service after cancellation does not reinstate the free storage offer.
Re-Packaging and Package Handling: Re-packaging includes the removal of original manufacturer outer packaging and its replacement with our packaging, the costs of which vary by packaging type. Package handling is charged at $1.50 per package, not included in the monthly fee.
Product, Shipping Costs and Brand Packaging Customization: Clients will be informed of shipping costs based on product weight and dimensions. Brand packaging customization is available upon request, with associated costs paid by the client. The Product cost will also be paid by the client. The client will be informed about all the costs that will incur during the supply chain of the products by means of invoice.
Supplier and Product Limitations: We only fulfill non-branded products and those not categorized as dangerous or requiring special handling. Branded products may be shipped provided the client supplies appropriate brand authorization documentation. Products that are dangerous, or fall into categories that require special handling, licensing, or compliance with specific regulations are not eligible for our services. This includes, but is not limited to, hazardous materials, weapons, illegal substances, and counterfeit goods. Clients are responsible for ensuring that their products comply with these guidelines before engaging our services. Failure to adhere to this policy may result in the termination of service without refund.
Client Responsibilities: Clients using their own suppliers must provide accurate product information. We are not liable for losses or damages from supplier to our warehouse in such cases. We assume responsibility for packages only when our recommended suppliers are used. Clients with their own suppliers will incur the standard monthly fee as fulfillment charges.
Liability: We are not responsible for damages or losses incurred during shipping or due to incorrect product specifications provided by the client. Our liability begins once packages arrive at our warehouse from recommended suppliers.
Intellectual Property and Confidentiality: We maintain strict confidentiality of all client information, order details, and packaging designs, which will not be disclosed without consent.
Dispute Resolution: Disputes will be resolved through the payment option company used for the transaction, adhering to their resolution procedures.

Acknowledgment:

By subscribing to the Advanced Supply Chain Service, the client agrees to these terms and conditions, acknowledging the service’s non-refundable fee and the scope of shipping and handling services provided.

Updated 2/4/2024

Terms and Conditions for Basic Dropshipping Supply Chain Service

Service Description: The Basic Dropshipping Supply Chain service includes product sourcing, supply chain setup, package handling at $2.00 per package, free storage for the first month, re-packaging, label removing, customs clearance, express shipping to the USA, UK, CA, EU, and AU, and tracking information provision for unlimited packages. This service is designed to support the fundamental needs of dropshipping businesses.
Service Fee: The 3 months service fee is $69.99. This fee is non-refundable under any circumstances. Clients concerned about product and shipping prices should utilize our product sourcing service before subscribing to this service. Details can be found at https://services.topchinasourcing.com/product-sourcing/.
No Refund Policy: Once subscribed, the service fee is non-refundable. If product sourcing has not been conducted in advance, and the product or shipping costs do not meet the customer’s target price, no refund will be issued.
Order Management and Tracking: Order details and tracking IDs will be shared through a file-sharing system until our platform integration software becomes available.
Storage: Free storage is provided only for the first month of service. This offer does not renew with subsequent monthly payments. If the service is discontinued and then resumed, the free storage offer does not apply again.
Re-Packaging and Package Handling: Re-packaging involves removing the manufacturer’s original packaging and using our packaging. The cost of re-packaging varies based on the type of packaging required. Package handling is charged at $2.00 per package. These costs are not included in the monthly service fee.
Shipping Costs: Shipping costs are calculated based on the gross weight and dimensions of the product, as well as the chargeable weight. Customers will be informed of shipping costs accordingly. Due to fluctuation in Air-Frieght Rates, the shipping prices might vary from time to time.
Product, Shipping Costs and Brand Packaging Customization: Clients will be informed of shipping costs based on product weight and dimensions. Brand packaging customization is available upon request, with associated costs paid by the client. The Product cost will also be paid by the client. The client will be informed about all the costs that will incur during the supply chain of the products by means of invoice.
Exclusions: The service does not include 24/7 dedicated customer support, brand packaging customization, shipping discounts, product photography, returns management, or supplier information disclosure.
Client Responsibilities: If the client has independently sourced their products and wishes to utilize our logistic services, it is imperative that they provide precise product information and specifications to ensure effective handling and shipping. We are not responsible for any loss or damage to products during transit from the client’s own supplier to our warehouse. Our responsibility for the safety and integrity of packages commences only if the client opts for suppliers we recommend or approve.
Liability: For the basic package, We are not liable for damages or losses incurred during shipping or due to incorrect product specifications provided by the client.
Intellectual Property and Confidentiality: All client information, order details, and customized packaging designs are treated with strict confidentiality and will not be disclosed without consent.
Dispute Resolution: Any disputes arising from the use of this service shall be resolved through direct communication. If unresolved, disputes may be escalated to the payment option company used for the transaction, adhering to their dispute resolution procedures.
Product Type Limitations: We specialize in the fulfillment and shipping of non-branded products only. Products that are branded, dangerous, or fall into categories that require special handling, licensing, or compliance with specific regulations are not eligible for our services. This includes, but is not limited to, hazardous materials, weapons, illegal substances, and counterfeit goods. Clients are responsible for ensuring that their products comply with these guidelines before engaging our services. Failure to adhere to this policy may result in the termination of service without refund.

Acknowledgment

By subscribing to the Basic Dropshipping Supply Chain Service, the client agrees to the terms and conditions outlined above. The client acknowledges the non-refundable nature of the service fee and the conditions under which shipping and handling services are provided.

Updated 2/4/2024

Terms and Conditions for Advanced Product Inspection Service

Service Description: The Advanced Product Inspection Service, priced at $79.99, includes a comprehensive suite of inspection activities: visual inspection, dimensional inspection, functional testing, capturing of images and videos, packaging inspection, workmanship inspection, durability and reliability testing, product compliance documentation review, labeling and marking verification, and report generation. This service is aimed at providing an in-depth assessment of the product’s quality and compliance with specified requirements.
Service Limitations: While this service offers a broad range of inspection activities, it does not include feedback and corrective action, lab testing, or product certification. The scope is confined to the activities listed above.
Client Responsibilities: Clients are required to ensure their product is sent to our warehouse for inspection. The service will be executed based on the precise requirements provided by the client. It is crucial that these requirements are communicated clearly and comprehensively to avoid any misunderstandings.
Payment Terms: The fee for this service is $79.99, payable upfront. The service will commence only upon receipt of full payment.
No Refund Policy: Given the preparatory work and resources allocated upon booking this service, the fee is non-refundable under any circumstances once the inspection process has begun.
Liability for Damages: Our responsibility does not extend to any damage that occurs during the shipment of the product to our warehouse. The risk of loss or damage during transit is borne solely by the client.
Inspection Report: Upon completion of the inspection, a detailed report will be provided to the client. This report will include findings from all the inspection activities conducted, along with images and videos captured during the inspection.
Intellectual Property Rights: The client retains ownership of all intellectual property, including images and videos, generated during the inspection. However, we reserve the right to use anonymized data and findings for internal quality improvement and statistical analysis.
Confidentiality: We commit to maintaining the confidentiality of all client information and inspection results. Such information will not be disclosed to third parties without the client’s explicit consent.
Dispute Resolution: Any disputes arising from or related to the Advanced Product Inspection Service shall be resolved exclusively through the payment option company used for the transaction. Both parties agree to abide by the dispute resolution mechanisms provided by the payment platform, acknowledging that this will be the sole avenue for resolving disputes related to this service.

Acknowledgment

Updated: 2/4/2024

Terms and Conditions for Basic Product Inspection Service

Service Description: The Basic Product Inspection Service includes visual inspection, dimensional inspection, functional testing, capturing images and videos, packaging inspection, and workmanship inspection. This service is limited to these listed activities and does not extend to durability and reliability testing, product compliance documentation review, labeling and marking verification, report generation, feedback and corrective action recommendations, lab testing, or product certification.
Service Limitations: The service is strictly limited to the scope outlined above. Any additional inspection activities not listed are excluded from this service.
Client Responsibilities: The customer is responsible for ensuring that their supplier sends the product to our warehouse located in China. The inspection will be conducted based on the customer’s specific requirements, which must be communicated to us beforehand.
Payment Terms: The service fee is $15, payable in advance. The service commences only after payment has been received.
No Refund Policy: Once payment is made, it is non-refundable under any circumstances. The service is considered final and binding upon payment.
Liability for Damages: We are not responsible for any damages incurred during shipping of the product to our warehouse. The customer bears all risks associated with shipping their product to us for inspection.
Service Delivery: The inspection will be performed according to the customer’s provided requirements. We will conduct the inspection services as specified and will provide the customer with visual evidence in the form of images and videos.
Intellectual Property: Any images or videos taken during the inspection are the property of the customer once the service is complete and paid for.
Confidentiality: We maintain the confidentiality of all information provided by the customer and the results of the inspection.
Dispute Resolution: Any disputes arising from or related to the Advanced Product Inspection Service shall be resolved exclusively through the payment option company used for the transaction. Both parties agree to abide by the dispute resolution mechanisms provided by the payment platform, acknowledging that this will be the sole avenue for resolving disputes related to this service.

Acknowledgment

Updated: 2/4/2024

Terms and Conditions for the Supplier Management

Service Overview: The Advanced Package is designed to provide extensive support for supplier audits and certifications, contract negotiations and management, quality control and assurance, risk management, performance monitoring and evaluation, relationship management, monthly performance reviews, supply chain optimization, collaborative forecasting and planning, inventory data management, dispute resolution and conflict management, sample and manufacturing inspections, ethical practice monitoring, actionable improvement plans, cost reduction initiatives, compliance and audit checklists, crisis communication protocols, and daily feedback.
Service Fee: The service is priced at $1499.90 per month. This fee is payable in advance of service delivery each month.
Commitment Period: Unless otherwise agreed upon, clients are expected to commit to a minimum period of 1 month to ensure comprehensive implementation and impact assessment of the services provided.
Cancellation Policy: Clients may cancel their subscription with a 7 days written notice. Cancellations made within the service month are not eligible for a refund for that month.
No Refund Policy: Due to the nature of the services provided, refunds are not available once a monthly service period has commenced.
Service Modifications: Services included in the Advanced Package may be subject to change based on evolving client needs, market conditions, or regulatory requirements. Clients will be notified of any significant service adjustments in advance.
Client Responsibilities: Clients are required to provide timely and accurate information and feedback to support the delivery of services. This includes, but is not limited to, access to necessary documents, inventory data, and prompt responses to inquiries.
Confidentiality: All client information and data shared during the provision of services will be treated with the strictest confidentiality and will not be disclosed to third parties without explicit consent.
Dispute Resolution: Disputes arising from the provision of the Advanced Package services shall be resolved exclusively through the payment option company used for the transaction, in accordance with the platform’s dispute resolution procedures.
Intellectual Property: Any methodologies, processes, and strategies developed during the provision of services remain the intellectual property of the service provider, unless otherwise agreed upon in writing.
Liability Limitations: The service provider is not liable for direct, indirect, incidental, or consequential damages arising from the use of services beyond the amount paid for the service period in which the claim arose.
Performance Monitoring and Reporting: Monthly performance reviews will be conducted to assess the effectiveness of the services provided and to identify areas for improvement.
Crisis Communication: In the event of a supply chain crisis, the service provider will implement crisis communication protocols designed to mitigate impacts and coordinate with the client for timely resolution.
Feedback and Improvement: Daily feedback will be provided to facilitate continuous improvement and alignment with client objectives.

Acknowledgment

By subscribing to the Advanced Package, the client agrees to the terms and conditions set forth above. The client acknowledges the service fee, the no-refund policy, and the dispute resolution mechanism specified herein.

Updated 2/4/2024

Terms and Conditions for the Supplier Management

Service Overview: The Advanced Package is designed to provide extensive support for supplier audits and certifications, contract negotiations and management, quality control and assurance, risk management, performance monitoring and evaluation, relationship management, monthly performance reviews, supply chain optimization, collaborative forecasting and planning, inventory data management, dispute resolution and conflict management, sample and manufacturing inspections, ethical practice monitoring, actionable improvement plans, cost reduction initiatives, compliance and audit checklists, crisis communication protocols, and daily feedback.
Service Fee: The service is priced at $1499.90 per month. This fee is payable in advance of service delivery each month.
Commitment Period: Unless otherwise agreed upon, clients are expected to commit to a minimum period of 1 month to ensure comprehensive implementation and impact assessment of the services provided.
Cancellation Policy: Clients may cancel their subscription with a 7 days written notice. Cancellations made within the service month are not eligible for a refund for that month.
No Refund Policy: Due to the nature of the services provided, refunds are not available once a monthly service period has commenced.
Service Modifications: Services included in the Advanced Package may be subject to change based on evolving client needs, market conditions, or regulatory requirements. Clients will be notified of any significant service adjustments in advance.
Client Responsibilities: Clients are required to provide timely and accurate information and feedback to support the delivery of services. This includes, but is not limited to, access to necessary documents, inventory data, and prompt responses to inquiries.
Confidentiality: All client information and data shared during the provision of services will be treated with the strictest confidentiality and will not be disclosed to third parties without explicit consent.
Dispute Resolution: Disputes arising from the provision of the Advanced Package services shall be resolved exclusively through the payment option company used for the transaction, in accordance with the platform’s dispute resolution procedures.
Intellectual Property: Any methodologies, processes, and strategies developed during the provision of services remain the intellectual property of the service provider, unless otherwise agreed upon in writing.
Liability Limitations: The service provider is not liable for direct, indirect, incidental, or consequential damages arising from the use of services beyond the amount paid for the service period in which the claim arose.
Performance Monitoring and Reporting: Monthly performance reviews will be conducted to assess the effectiveness of the services provided and to identify areas for improvement.
Crisis Communication: In the event of a supply chain crisis, the service provider will implement crisis communication protocols designed to mitigate impacts and coordinate with the client for timely resolution.
Feedback and Improvement: Daily feedback will be provided to facilitate continuous improvement and alignment with client objectives.

Acknowledgment

Updated 2/4/2024

Terms and Conditions for Advanced Product Sourcing Service

Service Description: Our Advanced Sourcing service, for a fee of $349.99, offers comprehensive assistance in product sourcing. This includes negotiating EXW price deals, providing freight cost quotes, supply chain consultations, customization cost estimations, supplier information, shipping assistance, sample product inspection, and oversight of product manufacturing processes.
EXW Price Arrangement: We commit to securing competitive EXW prices, taking into account the client’s budget, target price and market standards.
Freight Cost Quote: Clients will receive a detailed quote for freight costs, which includes the logistics from the factory to the specified destination.
Supply Chain Consultation: We provide expert advice on optimizing supply chain efficiency and effectiveness.
Customization Cost Estimation: Costs associated with product customization, such as branding or packaging, will be estimated and communicated to the client.
Supplier Information: We provide detailed supplier information to aid the client’s sourcing decisions.
Shipping Assistance: Assistance with the logistics of shipping arrangements is included in this service.
Sample Product Inspection: We conduct inspections of sample products to ensure they meet quality standards.
Product Manufacturing Oversight: Monitoring of the manufacturing process is provided to ensure adherence to quality and production timelines.
Exclusions: Note that payment assistance, pre-shipment inspection, factory audits, trade assurance, and contract management are not included in this service tier.
Payment: Payment of the full service fee is required upfront and is non-refundable, subject to the terms outlined below.
Payment and Refund Policy: If the client’s target price is deemed not reasonable based on market prices, the quantity desired, and the minimum order quantities (MOQ) prevalent among suppliers, the client is entitled to a partial refund of 15% of the service fee. This assessment will be conducted by us using our professional expertise and understanding of current market conditions. Clients are encouraged to contact us before payment to discuss target prices and avoid any misunderstandings.
Confidentiality: We uphold strict confidentiality protocols to protect client information.
Dispute Resolution: Any disputes will be resolved through the payment platform used or through mutually agreed-upon alternative dispute resolution mechanisms.
Service Limitations: We do not source branded, illegal, hazardous, chemical products, or products for warfare zones. Fees paid for such requests are non-refundable.
Changes to Terms and Conditions: Clients will be informed of any amendments to these terms and conditions via email.

Reimbursement Clause

Service Fee Reimbursement: Should the client appoint us as their permanent supplier post-sourcing for the specific product being in the contract, we will reimburse the initial service fee of $349.99. This reimbursement will be applied as a discount on the final invoice for the subsequent order. The client must agree to this term before finalizing the order to qualify for the reimbursement.

Acknowledgment

Updated: 2/4/2024

Terms and Conditions for Product Sourcing Service

Service Description: We provide a comprehensive product sourcing service from China for a flat fee of $25 per product. This fee includes sourcing products at EXW (Ex Works) price, consultation on fulfillment plans, and providing a total landing price that encompasses estimated shipping costs and any requested customization.
EXW Price and Refunds: EXW price refers to the cost of the product at the factory, excluding any shipping costs. Refunds are only issued if we fail to source a product below the customer’s target EXW price, provided the target price is deemed reasonable and achievable for the specified quantity.
Shipping and Customization Costs: We offer estimates for shipping costs and product customization. These costs are provided within the $25 service fee. However, refunds are not applicable to shipping or customization costs and are solely related to the EXW price.
Supplier Information: We act as the supplier once the product is sourced. Direct supplier information is not provided under this service. Customers seeking direct supplier details must contact us separately for pricing and arrangements..
Guarantees: We guarantee to source products as requested, excluding branded items. We do not source branded products, and requests for such after payment will result in a non-refundable fee.
Payment: Payment is required upfront. All transactions are final except in the case of our inability to source a product at the reasonable target EXW price provided by the customer.
Refund and Cancellation Policy: The service fee is non-refundable, except if we cannot source the product at the reasonable target EXW price. Details and time frames for sourcing will be communicated via email after payment. Failure to source within the stated time will result in a refund.
Privacy: Customer information will be kept confidential and will not be shared under any circumstances.
Dispute Resolution: In the event of a dispute, resolution will be sought through the payment platform used for the transaction, such as PayPal, Stripe and Airwallex.
Product Restrictions: We do not source branded, illegal, hazardous, chemical products, or any products intended for warfare zones. Payments made for such products are non-refundable.
Changes to Terms and Conditions: Customers will be notified via email of any updates to these terms and conditions.
Jurisdiction: These terms are governed by the policies and procedures of our company and do not fall under any legal jurisdiction.
Reimbursement of Service Fee: Should the client choose to proceed with us as their product supplier after successful sourcing, the initial service fee of $25 will be credited back to the client. This credit will be applied as a discount to the final invoice of the client’s order. The client must explicitly agree to this arrangement prior to the finalization of the order for the reimbursement to be applicable.

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Updated: 2/4/2024

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