Product Sourcing

Terms and Conditions for Product Sourcing Service

1. Service Description: We provide a comprehensive product sourcing service from China for a flat fee of $25 per product. This fee includes sourcing products at EXW (Ex Works) price, consultation on fulfillment plans, and providing a total landing price that encompasses estimated shipping costs and any requested customization.
2. EXW Price and Refunds: EXW price refers to the cost of the product at the factory, excluding any shipping costs. Refunds are only issued if we fail to source a product below the customer’s target EXW price, provided the target price is deemed reasonable and achievable for the specified quantity.
3. Shipping and Customization Costs: We offer estimates for shipping costs and product customization. These costs are provided within the $25 service fee. However, refunds are not applicable to shipping or customization costs and are solely related to the EXW price.
4. Supplier Information: We act as the supplier once the product is sourced. Direct supplier information is not provided under this service. Customers seeking direct supplier details must contact us separately for pricing and arrangements..
5. Guarantees: We guarantee to source products as requested, excluding branded items. We do not source branded products, and requests for such after payment will result in a non-refundable fee.
6. Payment: Payment is required upfront. All transactions are final except in the case of our inability to source a product at the reasonable target EXW price provided by the customer.
7. Refund and Cancellation Policy: The service fee is non-refundable, except if we cannot source the product at the reasonable target EXW price. Details and time frames for sourcing will be communicated via email after payment. Failure to source within the stated time will result in a refund.
8. Privacy: Customer information will be kept confidential and will not be shared under any circumstances.
9. Dispute Resolution: In the event of a dispute, resolution will be sought through the payment platform used for the transaction, such as PayPal, Stripe and Airwallex.
10. Product Restrictions: We do not source branded, illegal, hazardous, chemical products, or any products intended for warfare zones. Payments made for such products are non-refundable.
11. Changes to Terms and Conditions: Customers will be notified via email of any updates to these terms and conditions.
12. Jurisdiction: These terms are governed by the policies and procedures of our company and do not fall under any legal jurisdiction.
13. Reimbursement of Service Fee: Should the client choose to proceed with us as their product supplier after successful sourcing, the initial service fee of $25 will be credited back to the client. This credit will be applied as a discount to the final invoice of the client’s order. The client must explicitly agree to this arrangement prior to the finalization of the order for the reimbursement to be applicable.

Acknowledgment

By commissioning the Advanced Product Inspection Service, the client agrees to the terms and conditions outlined above. The client acknowledges their understanding of the service’s scope, and recognizes the terms and conditions.

Updated: 2/4/2024

Terms and Conditions for Advanced Product Sourcing Service

1. Service Description: Our Advanced Sourcing service, for a fee of $349.99, offers comprehensive assistance in product sourcing. This includes negotiating EXW price deals, providing freight cost quotes, supply chain consultations, customization cost estimations, supplier information, shipping assistance, sample product inspection, and oversight of product manufacturing processes.
2. EXW Price Arrangement: We commit to securing competitive EXW prices, taking into account the client’s budget, target price and market standards.
3. Freight Cost Quote: Clients will receive a detailed quote for freight costs, which includes the logistics from the factory to the specified destination.
4. Supply Chain Consultation: We provide expert advice on optimizing supply chain efficiency and effectiveness.
5. Customization Cost Estimation: Costs associated with product customization, such as branding or packaging, will be estimated and communicated to the client.
6. Supplier Information: We provide detailed supplier information to aid the client’s sourcing decisions.
7. Shipping Assistance: Assistance with the logistics of shipping arrangements is included in this service.
8. Sample Product Inspection: We conduct inspections of sample products to ensure they meet quality standards.
9. Product Manufacturing Oversight: Monitoring of the manufacturing process is provided to ensure adherence to quality and production timelines.
10. Exclusions: Note that payment assistance, pre-shipment inspection, factory audits, trade assurance, and contract management are not included in this service tier.
11. Payment: Payment of the full service fee is required upfront and is non-refundable, subject to the terms outlined below.
12. Payment and Refund Policy: If the client’s target price is deemed not reasonable based on market prices, the quantity desired, and the minimum order quantities (MOQ) prevalent among suppliers, the client is entitled to a partial refund of 15% of the service fee. This assessment will be conducted by us using our professional expertise and understanding of current market conditions. Clients are encouraged to contact us before payment to discuss target prices and avoid any misunderstandings.
13. Confidentiality: We uphold strict confidentiality protocols to protect client information.
14. Dispute Resolution: Any disputes will be resolved through the payment platform used or through mutually agreed-upon alternative dispute resolution mechanisms.
15. Service Limitations: We do not source branded, illegal, hazardous, chemical products, or products for warfare zones. Fees paid for such requests are non-refundable.
16. Changes to Terms and Conditions: Clients will be informed of any amendments to these terms and conditions via email.

Reimbursement Clause

Service Fee Reimbursement: Should the client appoint us as their permanent supplier post-sourcing for the specific product being in the contract, we will reimburse the initial service fee of $349.99. This reimbursement will be applied as a discount on the final invoice for the subsequent order. The client must agree to this term before finalizing the order to qualify for the reimbursement.

Acknowledgment

By commissioning the Advanced Product Inspection Service, the client agrees to the terms and conditions outlined above. The client acknowledges their understanding of the service’s scope, and recognizes the terms and conditions.

Updated: 2/4/2024