Supplier Management

Terms and Conditions for Factory Audit Service

1. Service Overview: The Factory Audit Service encompasses a comprehensive review of the factory’s Quality Management System (QMS) documentation, production processes, quality control and assurance protocols, product testing procedures, non-conformance and corrective actions, labor practices including number of employees and working conditions, supply chain management, environmental management system, waste management, emissions and discharges, resource use and efficiency, supply chain security, supplier and subcontractor management, ethical business practices, and sustainability practices.
2. Audit Scope: The audit will be conducted according to the client’s specifications and the auditor’s professional standards to provide a detailed assessment of the factory’s compliance with the stated categories.
3. Payment Terms: The service is charged at a daily rate of $379.99. Full payment must be made in advance to secure the booking for the audit service.
4. Cancellation Policy: Cancellations made more than 48 hours before the scheduled audit date will not incur a fee. For cancellations less than 48 hours in advance, a 50% cancellation fee of the daily rate will be charged. For cancellation before 48 hours will incur 30% operational costs.
5. Refund Policy: There are no refunds once the audit has started. If the client decides to stop the audit for any reason after it has begun, no refund will be provided for the remainder of the day or subsequent booked days.
6. Liability Limitation: We are not responsible for any actions taken as a result of the audit findings. Our service provides an objective assessment and does not assume liability for the operational practices of the factory.
7. Audit Report: A detailed audit report will be provided after the service’s completion. This report will summarize the findings and may include recommendations for improvement.
8. Client Responsibilities: The client is responsible for ensuring the factory is informed and prepared for the audit according to the agreed-upon schedule.
9. Intellectual Property: The audit report and any related documentation are the property of the client upon full payment of the service. We reserve the right to use anonymized data from the audit for statistical purposes and service improvement.
10. Confidentiality: All information obtained during the audit will be kept confidential and will not be disclosed to any third party without the client’s consent.
11. Dispute Resolution: Disputes arising from this service shall be resolved through negotiation and, if necessary, arbitration according to the laws of the jurisdiction where the service was provided.
12. Changes to Terms and Conditions: We reserve the right to change these terms and conditions at any time. Significant changes will be communicated to clients with pending service bookings.
13. Limitation of Responsibility: The results of the factory audit are based on the findings at the time of the audit and do not guarantee future compliance or performance of the factory. We are not responsible for any decisions or actions taken by the client based on the audit report.

Acknowledgment

By commissioning the Advanced Product Inspection Service, the client agrees to the terms and conditions outlined above. The client acknowledges their understanding of the service’s scope, and recognizes the terms and conditions.

Updated: 2/4/2024